Frequently Asked Questions

Get answers to common questions and learn about shopping with Kings Road Merch. Send us a message for additional help.

Imprint

Kings Road Merch GmbH
Untere Brinkstr. 66
44141 Dortmund – Germany
Tel. +49 (0)231-496694-0
Web: www.kingsroadmerch.eu
E-Mail: info@kingsroadmerch.eu

Director:

Marius Johannes Antonie de Winter

Finance office:

Finanzamt Dortmund Hörde

Steuernummer: 315/5753/0392

USt.Id.: DE 264996574

Commercial register:

Amtsgericht Dortmund, HRB 22085

Bank account

Bank: Sparkasse Dortmund
Account holder: Kings Road Merch GmbH
Bank Code: 440 501 99
Account: 1 221 574

International Bank Account

Bank: Sparkasse Dortmund
IBAN: DE31 4405 0199 0001 2215 74
BIC: DORTDE33XXX

For any further requests please call +49 (0)231-496694-14, or write an e-mail to support@kingsroadmerch.eu or use the contact formular on our webpage.

Privacy Policy, Data Protection

Here you can find our privacy policy.

Terms and Conditions

§ 1 Scope of Application, Customer Information

(1) The following General Terms and Conditions of Business (the “Terms and Conditions”) shall govern the contractual relationship between the company Kings Road Merch GmbH, Untere Brinkstr. 66, 44141 Dortmund/Germany and consumers who purchase goods through the Internet shop eu.kingsroadmerch.com and www.kingsroadmerch.eu.

(2) Terms and conditions of an entrepreneur that conflict with or deviate from these Terms and Conditions will not be recognized. These Terms and Conditions also include customer information pursuant to the “BGB-Infoverordnung” [German Civil Code – Information Ordinance].

(3) The contractual language is German.

§ 2 Conclusion of Contract

(1) The offers on the Internet constitute a non-binding invitation to you to purchase goods.

(2) By entering your data and clicking on the “Purchase” button, you make a binding offer to conclude a purchase contract.

(3) We have the right to accept your offer within 3 working days by sending an order confirmation by email. If no such confirmation is sent within the period stated in sentence 1, your offer is to be deemed rejected, so that you will no longer be bound by your offer.

§ 3 Customer Information: Storage of order data

We store your order and details (e.g. product, price etc.) of the agreement, but you do not have access to your past orders. We will send you our terms and conditions, but you can also view them on our website. If you want to save the product descriptions on our website you can make a screenshot at the time the order is placed or print the whole page.

§ 4 Customer Information: Correction notes

You can correct your entries at any time before sending the order. You will be informed of your correction possibilities during the order process. You can cancel your ordering process anytime by closing the browser window.

§ 5 Retention of title

The object of purchase remains our property until the payment is fulfilled.

§ 6 Limitation of Warranty Claims

(1) We are entitled to the full statutory warranty rights.

(2) warranty will be made towards entrepreneurs

Your warranty claims arising from deficiencies of the good expire one year after passing of risk.

This regulation excludes

-claims for damages

-claims due to defects we have maliciously concealed

-claims arising from a guarantee we have accepted regarding the quality of the goods

-claims due to defects of building materials and structural elements, which were used in accordance to their usual utilization for a building and which caused the building’s defects.

Also excluded from the reduction of the limitation is the right of recourse under § 445a, 478 BGB. Statutory limitation periods shall apply for these excluded claims. In case of a given guarantee, the longer period is valid in favor of the customer.

§ 7 Limitation of liability

We exclude liability for minor negligence and breaches of duty if these do not involve important contractual obligations, damages to life, body or health or claims under the Product Liability Act (ProdHaftG) are affected. The same applies to violations of obligations on the part of our employees and statutory representatives. The contractual obligations include in particular the obligation to deliver the goods and obtain ownership and possession of it to the buyer. Furthermore, we have to hand over the goods to the customer without material defects or defects of title.

§ 8 Final provisions/ Court of jurisdiction

(1) All disputes arising from or on the basis of these Terms and Conditions shall be governed by German law; the UN Convention on Contracts for the International Sale of Goods shall not apply.

(2) Exclusive legal venue for any disputes arising from or in connection with this contractual relationship is this company’s headquarter in case you are a merchant.

(3) As far as the contract or these General Terms and Conditions contain regulation gaps or invalid regulations, those legal regulations will be considered valid that would have been agreed upon with respect to the economic goals of the contract and the scope of these General Terms and Conditions, if the escape clauses had been recognized in advance.

§ 9 Customer Information: dispute settlement proceedings

We do not participate in dispute settlement proceedings before a consumer arbitration board.

Revocation of order

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period will expire after fourteen days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us, the Kings Road Merch GmbH, Untere Brinkstr. 66, 44141 Dortmund/Germany, Tel. +49 (0)231-496694-0, E-Mail: info@kingsroadmerch.eu of your decision to withdraw from the relevant contract by an unequivocal statement (e.g. a letter sent by regular mail or by E-Mail). For this you may use the withdrawal form you find here, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us, without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.

The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods.

We reserve the right to retain an indemnity from the price of the good that is returned if, during the withdrawal period, the good has been damaged or has been used beyond what is necessary for your verification of such good.

End of Cancellation Policy

Terms of Payment

We generally accept payment in advance, payment by PayPal and payment by credit card.

(1) Payment in advance

For payment by transfer, Kings Road Merch will inform you of the bank account details in the email confirming the order and will dispatch the goods on receipt of payment. Payment must have been received on the Kings Road Merch account within 3 weeks from receipt of the order confirmation.

2) PayPal

In the case of payment by PayPal, the PayPal account data will be sent to you in the course of the ordering process or in the email confirming the order. Payment will be made immediately from your PayPal account to our PayPal account with the address paypal@kingsroadmerch.eu

(3) Payment by credit card

The goods will be dispatched as soon as the amount has been credited to our account. Payment must be made to the Kings Road Merch account within 3 weeks from receipt of the order confirmation.

Articles, Prices, Delivery Costs

(1) The articles offered by us are originally licensed goods. Depending on the computer screen used by you, colours and colour shades of the articles shown on the screen may differ from those of the original item.

(2) Trade marks and brand names shown are the property of their respective owners.

(3) All prices include value added tax at the statutory rate but are subject to the addition of delivery costs. The article and delivery costs valid at the time of ordering apply. You will be informed of the delivery costs during the ordering process and here (Terms and Conditions of Delivery).

Delivery

Art. 5 Delivery

(1) If Kings Road Merch accepts your order, the goods will be delivered as soon as possible. In the case of orders with payment in advance, the goods will only be dispatched on receipt of the full amount by Kings Road Merch. We will not reserve any ordered goods prior to the receipt of payment.

(2) If we are unable to deliver ordered goods through no fault of our own, e.g. because one of our suppliers is in breach of its contractual obligations, we shall have the right to cancel the contract with you. In this case, we will inform you immediately that the ordered goods cannot be supplied. Any performance already made by you will be returned immediately.

(3) Delivery will be made to the address stated by you. We reserve the right to make part-deliveries, if need be.

(4) Before accepting the delivery from the parcel delivery service, please ensure that the package or packages has/have not been opened, damaged or tampered with in any way. Should they have been, you should make a written record to this effect in the handover record presented by the parcel delivery service driver.

Shipping Information

Shipping info

We ship all products with FedEx, DHL as a secured package or Deutsche Post as a registered mail to avoid any shipping risks .

Important: All our orders will be shipped from our warehouse based in Germany.

We ship all our DHL packages via GoGreen, this means that DHL donates a small fee per package and invests that money in Climat control projects like rainforest reforestation and alternative energy. The goal is to create more „Co2“ friendly shipping methods.

Shipping costs

United Kingdom, Italy, Poland (Zone G)

5.50 £ (Postage and Packaging Deutsche Post for 1 T-Shirt or 1 CD)

9.50 £ (Postage and Packaging FedEx for 1 LP or more)

Germany (Zone A)

4.25 £ (Postage and Packaging)

Austria, Belgium, Denmark, Faroe Islands, France, Greenland, Luxembourg, Monaco, Netherlands (Zone B)

5.50 £ (Postage and Packaging Deutsche Post for 1 T-Shirt or 1 CD)

9.50 £ (Postage and Packaging FedEx for 1 LP or more)

Andorra, Finland, Greece, Ireland, Portugal, Spain, Sweden (Zone C)

5.50 £ (Postage and Packaging Deutsche Post for 1 T-Shirt or 1 CD)

10.50 £ (Postage and Packaging FedEx for 1 LP or more)

Bulgaria, Cypress, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Malta, Romania, Slovak Republic, Slovenia (Zone D)

5.50 £ (Postage and Packaging Deutsche Post for max. 1 T-Shirt or 1 CD)

10.50 £ (Postage and Packaging FedEx for max. 1 KG, e.g. 4-5 Shirts or 1 T-Shirt + 1 Zip-Hood)

11.50 £ (Postage and Packaging FedEx over 1 KG or 1 LP)

Gibraltar, Iceland, Norway, Switzerland, Turkey (Zone E)

5.50 £ (Postage and Packaging Deutsche Post for 1 T-Shirt or 1 CD)

12.90 £ (Postage and Packaging Deutsche Post for 1 LP or more)

Albania, Belarus, Bosnia, Croatia, Russia, Ukraine, Serbia (Zone F)

5.50 £ (Postage and Packaging Deutsche Post for max. 1 T-Shirt or 1 CD)

10.50 £ (Postage and Packaging Deutsche Post for max. 1 KG, e.g. 4-5 Shirts or 1 T-Shirt + 1 Zip-Hood)

16.50 £ (Postage and Packaging FedEx for 1 LP or more)

United States of America (Zone H)

5.50 £ (Postage and Packaging Deutsche Post for max. 1 T-Shirt or 1 CD)

12.90 £ (Postage and Packaging FedEx for max. 1 KG, e.g. 4-5 Shirts or 1 T-Shirt + 1 Zip-Hood)

16.50 £ (Postage and Packaging FedEx over 1 KG or 1 LP)

Canada (Zone I)

5.50 £ (Postage and Packaging Deutsche Post for max. 1 T-Shirt or 1 CD)

15.50 £ (Postage and Packaging FedEx for max. 1 KG, e.g. 4-5 Shirts or 1 T-Shirt + 1 Zip-Hood)

18.90£ (Postage and Packaging FedEx over 1 KG or 1 LP)

Australia, Japan, New Zealand (Zone J)

5.50£ (Postage and Packaging Deutsche Post for max. 1 T-Shirt or 1 CD)

18.90£ (Postage and Packaging FedEx for max. 1 KG, e.g. 4-5 Shirts or 1 T-Shirt + 1 Zip-Hood)

27.90 £ (Postage and Packaging FedEx over 1 KG or 1 LP)

Please notice: In countries outside the EU certain VAT and custom charges may apply.

Order Status

You can check your order status here:

https://uk.kingsroadmerch.com/order/

Can you split/combine orders or add/delete an item from a current order?

Unfortunately this is not possible.

We dispatch your package when all items are available in our warehouse. If your order contains a pre-order, we will ship everything before or on its release-date.

If you have placed more orders, we cannot combine them.

We also cannot add items to or delete items from your current order.

We offer you to cancel and refund them, so you can place a new one with all the items you would like to have. Just write an Email to support@kingsroadmerch.eu so we can do this for you.

Pre-orders: How Do They Work?

You‘re here because you want to know about preordering a release

The latin prefix “PRE” means “before” and “order” is the action that you just did. You ORDERED BEFORE the release date. That means, you purchased or are about to purchase a record or sweet, exclusive bundle that has a street date in the future. This means you will not have your order shipped until the week leading up to the release date.

This date varies by product and will be on the item description page, and on your order confirmation email. We will not ship until the week leading up to the release date so please be aware of what this date will be. Postage options may prevent you from getting your order exactly on release date, but we will ship ON or BEFORE the release date.

Size Chart Information

Here you can find all info about the sizes of our product separated per brand.

You will find the brand of the product in the description section of the product detail page (just click on picture for detailed information about the product)

PLEASE BEWARE: All measurements are averages. Some sizes may vary. Please use the size chart only as a guideline.

General Sizing Information:

(width x height in inches | width x height in cm)

Width – With article laying flat and measuring across the chest just under the arms.

Height – With article laying flat and measuring from the bottom to the top of the shoulder.

Brand: GILDAN

T-Shirt

Small: 18” x 28” | 45 cm x 71 cm

Medium: 20” x 29” | 50×73 cm

Large: 22” x 30” | 55×76 cm

X-Large: 24” x 31” | 60×78 cm

Fitted Girl T-Shirt (Softstyle)

Small: 16,5” x 23” | 42 cm x 59 cm

Medium: 16,5” x 25” | 42,5 cm x 63 cm

Large: 18” x 25,5” | 45,5 cm x 65,5 cm

Hood

Small: 20” x 28” | 50×71 cm

Medium: 22” x 29” | 55×73 cm

Large: 24” x 30” | 60×76 cm

X-Large: 26” x 31” | 65×78 cm

Zip-Hood

Small: 20” x 27” | 50×68 cm

Medium: 22” x 28” | 55×71 cm

Large: 24” x 29” | 60×73 cm

X-Large: 26” x 30” | 65×76 cm

Brand: FRUIT OF THE LOOM

T-Shirt (Value Weight)

Small: 18” x 28” | 47 cm x 70 cm

Medium: 20” x 29” | 52×73 cm

Large: 22” x 29” | 55×74 cm

X-Large: 23” x 30” | 60×76 cm

XX-Large: 24” x 30” | 62×77 cm

Fitted Girl T-Shirt (Lady fit)

Small: 15” x 20” | 39 cm x 52 cm

Medium: 15” x 21” | 40 cm x 53 cm

Large: 16” x 22” | 41 cm x 54 cm

Straight Cut Girl T-Shirt/Youth Size

Small/Youth Size 128/7-8 Years: 17” x 22” | 43 cm x 54 cm

Medium/Youth Size 140/9-11 Years: 17” x 24” | 44 cm x 60 cm

Large/Youth Size 152/12-13 Years: 18” x 26” | 45 cm x 65 cm

Hood/Sweater

Small: 19“ x 26” | 48×66 cm

Medium: 20“ x 27” | 52×68 cm

Large: 22“ x 28” | 56×72 cm

X-Large: 24“ x 31” | 60×78 cm

XX-Large: 25“ x 31” | 64×78 cm

Zip-Hood

Small: 20” x 26” | 51×66 cm

Medium: 22” x 27” | 56×68 cm

Large: 24” x 28” | 61×72 cm

X-Large: 25” x 30” | 64×76 cm

XX-Large: 26” x 30” | 67×76 cm

Accessories

Flat-Fitty Cap

7 1/8 = 57 cm

7 1/4 = 58 cm

7 3/8 = 59 cm

7 1/2 = 60 cm

7 5/8 = 61 cm

Flex-Fit Cap

S/M = 56-58 cm

L/XL = 58-61 cm

Flip Flops

US 6 - 7.5 = EU 38 - 40 | UK 5.5 – 7

US 8 - 9.5 = EU 41 - 43 | UK 7.5 – 8.5

US 10 - 11.5 = EU 44 - 45 | UK 10 - 11

Slimfit T-Shirt/US-import

Width (at armpit)

S-17.5“|M-19“|L-21“|XL-23“|2XL-25”

Length (back)

S-28“|M-29“| L-30“| XL-31“|2XL-32”

Do you have a store?

No, unfortunately we don’t.

But you have the possibility to pick up your order at our office/warehouse in 44141 Dortmund, Untere Brinkstr. 66. Just call us before, so we can make sure to prepare your order: Tel. +49 (0)231-496694-14

We do have a booth at several summer festivals where you can buy our products.

Prepayment by Bank Wire Details

Please transfer the money within 14 days to the following bank account:

Account holder:Kings Road Merch GmbH

Account number: 1 221 574

Sort code:440 501 99

Bank name:Sparkasse Dortmund

For international transfers please use also following data:

IBAN:DE31 4405 0199 0001 2215 74

BIC:DORTDE33XXX

Important: Please don’t forget to put your order number as the reason for transfer AND EMAIL SUPPORT@KINGSROADMERCH.EU TO CONFIRM PAYMENT. IF YOU DO NOT DO THIS, WE WILL NOT KNOW YOUR ORDER HAS BEEN PAID

You will receive an email when your payment is confirmed.

Do you offer wholesale prices to shops and other businesses?

Yes, we do! Please contact wholesale@kingsroadmerch.eu for any further information.

How do I use discount codes & gift cards?

If you want to enter a discount code and/or a gift card code, please click on the items link in your shopping cart. After clicking, you will see a section on that page where you will be able to enter your discount code and/or gift card code.

How do I get you to stop emailing me your newsletter?

All you have to do is to click on the link at the bottom of one of the newsletters you receive from us and our system will remove you from all future emails.

Is ordering from you on the Internet safe and secure?

Our shop system is SSL certificated, which means it’s perfectly safe to order from our store.

What should I do if my goods were damaged in transit?

We take a great deal of care when packing orders to make sure that the items you’ve ordered arrive undamaged, however, occasionally goods do get damaged in transit. If you believe your goods have arrived damaged please contact our customer services team and they’ll help sort you out.

What should I do if you've sent me the wrong goods?

If you find that we’ve sent you the wrong goods you should fill out the returns form on the back of your delivery note and return the forms and goods to us so that we can exchange it for the correct item for you. If you’ve lost your original delivery note you can print off a downloadable returns form. Please be aware, however, that we are unable to refund items that have clearly been worn, laundered or have been subjected to abnormal usage.

What should I do if something from my order is missing?

There can be a couple of reasons why you may receive your order with some items missing. The usual reason is that one of the items you ordered was unavailable and so we have refunded you for that item. If you discover that your goods are missing please contact our customer services team and explain the situation.

What do I do if the goods I ordered haven't arrived?

Please check if you got a note from the mailman. There might be a chance you were not home when your items were delivered. In some cases they will leave your package at your neighbor’s house.

A second option would be to check your local post office. They might be holding it for you.

If both options didn’t work out, please get in touch with our customer service at support@kingsroadmerch.eu or give us a call on +49(0) 231-496694-0. Our team will be more than happy to help you track the order down.

Can the shipping address be different from the billing address?

We can ship your order to your working place, a family member etc. Just fill in the address as shipping address. If you want to change your address afterwards, send an email to support@kingsroadmerch.eu with your required address and we will change it for you.

How will I know when my order ships?

Once your order has been shipped from our warehouse an automated email is sent to your email address.

How long will it take for my order to arrive?

Once your payment has been processed, most orders are shipped within 1-2 working days. Once your order has been shipped, it takes 1-2 days to be delivered within Germany, about 1 week to be delivered to other European countries and approximate 3 weeks for all countries outside of Europe.

What are your shipping rates?

You can find all of our shipping rates here

Do you ship to my country?

We ship to Europe, UK, North America and several other countries as well. If your country appears in the country dropdown list, we are able to ship to your address.

Where do you ship from?

All orders from Kings Road Merch EU will be shipped from our warehouse based in Dortmund (Germany).

Why didn't I receive an email confirming my order?

Some email accounts like Hotmail, Yahoo and AOL cause email messages from unknown senders to go to the spam folder. Please check your spam folder to see if it ended up there. If the email didn’t end up in your spam folder, there might be a chance you accidently entered your email address wrongly when you registered with us. Please get in touch with our customer service at support@kingsroadmerch.eu or give us a call on +49(0)231-496694-0 if you would like to have this email send to you again.

Can I cancel my order after it has been submitted?

If you have completed your checkout and wish to cancel your order, please email us at Can I change my order after I have placed it?

If you have placed an order and haven’t completed checkout, you can delete the item out of your shopping cart by simply clicking on the box next to the item. Your shopping cart will automatically be updated.

What should I do if I have problems placing my order?

If you have any problems placing your order, please email us at support@kingsroadmerch.eu or give us a call on +49(0) 231-496694-14. Our customer service team will be more than happy to help you out.

What payment methods do you accept?

We accept the following payment methods: PayPal, Visa, MasterCard and bank transfers.

Can I order items that are ‘Out of Stock’?

Unfortunately you can’t buy products that are out of stock. But don’t hesitate to ask, if we will restock the item. Just shoot us an email over at support@kingsroadmerch.eu

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